» view all reviews of ORS Racks Direct
ORS Racks Direct is proud to share our numerous, excellent customer reponse ratings and reviews with you. Our customer service achievements have earned us the highest ratings (5 stars) from Yahoo. Our policy is that only through accountability to our customers can we continue to maintain and constantly improve performance. We strive to meet and out-perform customer expectations on each and every order we receive, and these customer testimonials make the effort very rewarding!
ORS RACKS DIRECT REVIEWS / CUSTOMER TESTIMONIALS
"ORS Racks Direct exceeded my expectations with my first purchase. 1. Online chat person was knowledgeable and was able to assist me in my decision making. 2. Online order was placed in late afternoon and was processed immediately. Within an hour or so my roof racks were already being sent via UPS. 3. I received my items the very next day, undamaged, unblemished and in pristine condition. 4. There was no better deal to be found online! I researched at numerous sites - nobody came close to the savings I received. ORS Racks Direct has won me over as a loyal patron!"
- T. Vozzella / North Reading, Massachusetts
"Shipping time was good. I did call customer service once and they were a pleasure to deal with. Price was unbeatable. Product is solid and as described. Actually better than described, so I am very happy with my transaction. Will definitely use ORS again! Thanks!"
- N. Seefeldt / Conroe, Texas
"I had a small order for a somewhat obscure part. They had it at a really good price and it arrived exactly when they said it would. It doesn't get much better than that."
- R. Brownell / Dover, Arkansas
"Jon was very helpful in my online chat. Racks were delivered on time and in good condition. Instructions were easy and the rack now sits atop my 2007 Toyota Tundra TRD. Thank you!"
- M. Cason / Penn Valley, California
"I highly recommend this merchant. The order for our Thule 501 Insta-Gater truck bike rack was processed and shipped fast!"
- D. Siegel / Hightstown, New Jersey
"I loved that I was able to find what I wanted easily with many options. Pricing is good and was extremely satisfied with the speed in which my order was processed and shipped."
- P. Lindquist / Boise, Idaho
"I love the selections, and the products you guys sell, plus shipping is free! Will definitely recommend!"
- G. Rosaroso / Island Park, New York
"I was very impressed with ORS Racks Direct. Their customer service before I made the order was outstanding. I haven't installed the actual product yet, but my experience with the company was outstanding."
- R. Flynn / Alexandria, Virginia
"These guys are awesome. Delivery happened earlier than expected, and price was great. Will definitely buy from them again."
- R. Longshore / Crestwood, Kentucky
"Great selection here! The ORS Racks Direct website had the crucial information I needed for solving my problem: finding a roof box with a low enough height when mounted on my SUV to fit under my garage door. So, after some measurements, I was disappointed when most of the major brands did not have one with a low enough height. All of this information was available (with some digging). Enter the Inno Lowdown. I ordered it after researching the manufacturer, links all available from ORS. The order arrived within the estimated time. The delivery by freight was courteous, prompt and the package was intact. The packaging inside was secure enough and I'll save the box for future storage. Installed it as soon as it arrived, drove under the garage with an inch to spare! Thanks ORS Racks Direct!"
- A. Stevenson / Colorado Springs, Colorado
"Very pleased with ORS Racks Direct service, prices, in-house expertise and prompt delivery. I will definitely become a return customer. I have also recommended ORS to family and friends."
- T. Borresen / Houston, Texas
"Impressive service, fast and accurate."
- K. Gleeson / Kanab, Utah
"Good people to do business with."
- H. Parsons / Indio, California
"The guys at ORS are very anxious to help you get the right items. Better than excellent customer service. Thanks!"
- C. Geddes / San Diego, California
"These guys were great. I bought three different racks from ORS over a period of a couple of weeks and each time, they took time to walk through my specific needs on the phone, and even suggest a workaround for a problem I had. Much, much better customer service than I would have expected from an internet business - especially so since the pricing was so good!"
- S. Mahoney / Placitas, New Mexico
"Excellent website for shopping for bike racks. ORS was very conscientious about making sure that my order was handled correctly (I needed to speak with customer service to verify the fit before ordering). I'd highly recommend ORS to others."
- N. Kelly / Denver, Colorado
"My first hitch bike rack got busted when I was rear-ended. Bought my second one - it was just as easy as buying the first. Good email updates about shipping. (FYI, each time I bought a fantastic rack: Inno INH303 Aero Light 3 Bike Hitch Rack)"
- G. Entenman / Chapel Hill, North Carolina
"ORS is one of the best sites on the web. Customer service was very helpful in installing my base rack system and surfboard rack attachments. They bend backwards for your business."
- A. Chong / Pottstown, Pennsylvania
"Service could not have been better. The person on the phone helped me sort through my needs and options in such a helpful and efficient way that was much appreciated!"
- R. Kath / Decorah, Iowa
"Quick, professional service at a fair price."
- M. Schilly / Katy, Texas
"I had a rush order where I needed a specific lock core for a Thule rack - not only did they have the part in the N### I needed, they shipped it same day, and I received it on time. Thanks ORS!!!"
- G. Fairbank / Pingree Grove, Illinois
"ORS responded quickly to a question I had prior to buying. Great price, fast shipping, showed up as expected. I would definitely recommend ORS Racks Direct!!"
- D. Pellegrini / Mount Pleasant, South Carolina
"This is the second rack I've ordered through ORS and just as they did in the first purchase, they were fast, affordable, and reliable. Thanks again!"
- C. Lacroix / Richmond, Virginia
"I don't think I have ever received better customer service. Price was great. Good outfit IMHO."
- B. Robinson / Derry, New Hampshire
"I purchased a Yakima Load Warrior from ORS a couple years ago and it has treated me very well. I lost some components when I put the roof basket in storage, but was thrilled that ORS carries these replacement pieces for such a reasonable price!"
- K. Umarji / Irvine, California
"You guys are the best! Quick shipments every time and the best prices around. Never going anywhere else for my gear transportation needs."
- Tim S. / Boston, Massachusetts
"Thanks John for A1 service. He was a huge help and spent time to educate me."
- S. Silver / Avondale, Pennsylvania
"I needed some rack guidance and got some great advice from these folks. Friendly as well."
- E. Joiner / Deland, Florida
"I had bought a set-up for my Jeep Cherokee a few years ago and when we bought our new Honda van, I knew that I wanted to go back to Onion River Sports (ORS). They are super-friendly and if you are patient, they have online coupons every so often. The prices are hard to beat, their staff is very knowledgeable, and their selection is great. As I understand from the Thule website, ORS is an approved direct wholesaler for their complete line of products. My recent purchase arrived as expected and they fit great on my side bars."
- P. Chenevert / Springfield, Virginia
"Been researching racks for 2 months. Caught the ORS YouTube on rack installation, then went to their website, then called. Spoke with Shawn, got great info, ordered rack (online). Received in 2 days!!! From beginning to end a great process with ORS. Great service and unbelievable free delivery. Definitely be back."
- C. Eastman / Harrisburg, Pennsylvania
"I can't recommend this online vendor highly enough. They had a great sale on Thule racks. My order shipped much sooner than I thought, came UPS, and batta-bing, I had my product. Very helpful, excellent price, great service. Even the receipt in the box was personalized. Small touches count!"
- F. Edgington / Seattle, Washington
"I can't recommend this online vendor highly enough. They had a great sale on Thule racks. My order shipped much sooner than I thought, came UPS, and batta-bing, I had my product. Very helpful, excellent price, great service. Even the receipt in the box was personalized. Small touches count!"
- J. Wagman / Ulster Park, New York
"The best thing about ORS, IMNSHO, is the information that they provide, especially the videos comparing the different bike racks, telling how they actually work and making me aware of features I need to consider. The rack that I chose (from Inno) is fantastic. Delivery, etc., was fine. I didn't need customer support, but I assume it would have been fine."
- G. Entenman / Chapel Hill, North Carolina
"FAST DELIVERY, Thanks!"
- M. Huscheck / Mansfield, Texas
Rating: Excellent
Comments: ORS Rack's ordering system was simple to use, and their prices were the best of any I found elsewhere. My items were shipped the same day that I placed my order and arrived on my doorstep the next day. I give ORS Racks my highest recommendation. - L.H.
Rating: Excellent
Comments:
Great e-tailer, with very good prices and fast shipping. - F.N.
Rating: Excellent
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Ordered and shipped the same day! Outstanding! - J.K.
Rating: Excellent
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Quick shipping and great service. - J.W.
Rating: Excellent
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I called these guys on a problem not related to my purchase and they walked me through everything I needed to know. These people are 5 star sellers! - J.G.
Rating: Excellent
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I felt that the service was great. They made it very easy to order an entire package. - D.K.
Rating: Excellent
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There was a minor problem with shipping my order. ORS Racks Direct intervened and immediately resolved the issue. I am pleased with the product quality and their service. - T.H.
Rating: Excellent
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Very prompt, all arrived as promised. Couldn't have been easier. - A.M.
Rating: Excellent
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Speedy shipping and excellent customer service. Have and would shop their again and again! - M.S.
Rating: Excellent
Comments:
Great shop, excellent prices, good communications and very fast shipment. - D.L.
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We know that each and every car rack and roof rack that we ship must meet and exceed customer expectations every step of the way. Working hard to provide great online roof rack resources and receiving customer testimonials like these are definitely worth the effort!
» view all ORS Racks Direct reviews
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