Customer Service & Help

With three decades of sales and service expertise in the racks industry, ORS Racks Direct has acquired a reputation as a leading customer service provider. Your order is important to us and we're here to help.

Price Matching We offer Price Matching! ORS Racks Direct is dedicated to giving you the best price on the internet. Our goal is to match and beat any verifiable internet advertised price on identical, in stock, new items. Click here to learn more about our price matching program.

Order Processing Credit card processing is conducted internally once your order has been reviewed for accuracy. For your protection ORS Racks Direct will never charge your credit card until we ship your complete order. ORS Racks Direct internet orders are normally processed within 24 hours during our open business hours. Orders placed in the evenings or on days we are closed will be processed beginning the following business day. Orders placed during weekend hours may take up to 48 hrs to process.

On Hold Orders
Your order will be placed on hold if any item on the order is temporarily out of stock. ORS Racks Direct will contact you if your order is on hold. We will not charge your credit card until we ship your complete order.

Order Changes
If you need to contact ORS Racks Direct to request a change to your order, we will make every effort to make the change. However, we process orders as quickly as possible and cannot guarantee that your change can be made.
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