Shipping and Returns

Free Shipping FREE Shipping Program

Take advantage of our free shipping program now! ORS Racks Direct is currently offering FREE GROUND SHIPPING* on all internet orders over $99 to destinations within the contiguous U.S.A.*Please Note: Free shipping does not apply to roof mount cargo boxes and certain product with Oversize Shipping Charges, these charges will be indicated on the item page.

Please Note: Additional charges will apply to orders outside of the contiguous USA (Alaska, Hawaii & in some cases APO/FPO). Please contact us for exact shipping charges to these destinations. Delivery times to APO/FPO addresses vary due to military shipping schedules.

Your order will be charged for shipping and handling based on the dollar amount of your order. The following table can be used as a guideline for shipping costs you may incur. These charges will appear in your shopping cart and when you check out.

For Purchases Ground Shipping Charge
Up to $39.99 $9
$40.00-$79.99 $11
$80.00-$98.99* $12

UPS Transit Map

Please contact us if you are interested in pricing and information on other available expedited shipping methods (i.e. 2-day, overnight). Note that expedited shipping transit days begin the day after order is processed and do not include weekends or UPS holidays.

Thule/Yakima Replacement Parts Please allow 2-3 weeks for delivery of Thule/Yakima replacement parts.

Roof Mount Cargo Boxes

Most Cargo Boxes ship directly from the manufacturer to both residential and commercial business addresses. Please supply either a residential or commercial business address for delivery at checkout. Please inspect your roof mount cargo box before signing and accepting delivery from freight company as ORS Racks Direct cannot accept returns of these specific freight delivered items after delivery has been accepted by the customer. Please allow around two weeks for delivery of drop ship items. Please Note: all roof mount cargo boxes and/or specially priced promotional items are excluded from web site coupons and/or other discounts.

Return Policy

ORS Racks Direct gladly accepts returns and exchanges. All returns must be received within 30 days of the original invoice date, we ask that you please call or email for an RA# as this will facilitate processing. All returned items must be unused and in their original packaging. Any items that are returned used, altered or without the original packaging will either be returned to the purchaser at his/her expense, or the value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the purchaserís responsibility to ensure that returns are adequately packaged, insured, and tracked.

Where ORS Racks Direct is not responsible for a necessary return, please note that return shipping is non-refundable, and a 10% restock fee will be applied to returns. If you place an order on our web site within 30 days of your returned order, the 10% restock fee will be credited to your new order. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned (applies when ORS Racks Direct is not responsible for a necessary return). Clearance/Close-Out items and REDHOT DEALS are non-exchangeable and non-returnable.

Shipping Damage or Missing Items Policy

All missing items and shipping damage claims must be reported to ORS Racks Direct within 15 days of receipt of product for replacement or repair.

Flash Sales, Discount Coupons and *Some Exclusions May Apply

Some brands including Thule, Yakima, Inno, RockyMounts, Whispbar, TracRac do not allow discount coupons to be used out of their dealer approved sale periods. For that reason, you may find that your Flash Sale Coupon code may not apply on all items in your cart. Additionally, your coupon may not apply to already discounted items, cargo boxes and parts. For more information please contact us at 800-894-7547.
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