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FREE Shipping Program
Take advantage of our free shipping program now!
ORS Racks Direct is currently offering FREE GROUND SHIPPING* on internet orders of $99 or more to destinations within the contiguous U.S.A. *Please Note: Free shipping does not apply to roof mount cargo boxes. An additional freight charge is added to these items as they cannot be shipped via UPS/Fed Ex due to their oversize dimensions and must be shipped via freight carrier.
Additional charges will apply to orders outside of the contiguous USA (Alaska, Hawaii & in some cases APO/FPO). Please contact us for exact shipping charges to these destinations. Delivery times to APO/FPO addresses vary due to military shipping schedules.
Your order will be charged for shipping and handling based on the dollar amount of your order. The following table can be used as a guideline for shipping costs you may incur. These charges will appear in your shopping cart and when you check out.
Ground Shipping Charge
Up to $39.99
$375 and Up*
*Note that currently ORS Racks Direct is offering FREE GROUND SHIPPING* on online orders (shipped within the contiguous U.S.A.) of $99.00 or more. *Please Note: Free shipping does not apply to roof mount cargo boxes. An additional freight charge is added to these items as they cannot be shipped via UPS/Fed Ex due to their oversize dimensions and must be shipped via freight carrier..
Please contact us if you are interested in pricing and information on other available expedited shipping methods (i.e. 2-day, overnight). Note that expedited shipping transit days begin the day after order is processed and do not include weekends or UPS holidays.
Thule / Yakima Replacement Parts
Please allow 2-3 weeks for delivery of Thule / Yakima replacement parts.
Roof Mount Cargo Boxes
For your convenience Inno roof mount cargo boxes, Thule roof mount cargo boxes and Yakima roof mount cargo boxes ship directly to both residential and commercial business addresses, please supply either a residential or commercial business address for delivery at checkout. Please inspect your roof mount cargo box before signing and accepting delivery from freight company as ORS Racks Direct cannot accept returns of these specific freight delivered items after delivery has been accepted by the customer. Please Note: all roof mount cargo boxes and/or specially priced promotional items are excluded from web site coupons and/or other discounts.
CURT Hitch Products
CURT hitch product orders from ORSRacksDirect.com ship directly to you from CURTís closest regional distribution warehouse. Average delivery time is 2 business days from the time your order is processed - most orders are delivered within 3 business days. Unfortunately we cannot ship CURT hitch receivers to PO Boxes, APO or FPO addresses. Free shipping does not apply to Hawaii or Alaska Ė please contact us 1-800-894-7547 for these rates..
Shipping Return Policy
ORS Racks Direct gladly accepts exchanges free of charge. All returns must be received within 30 days of the original invoice date, we ask that you please call or email for an RA# as this will facilitate processing. All returned items must be unused and in their original packaging. Any items that are returned used, altered or without the original packaging will either be returned to the purchaser at his/her expense, or the value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the purchaserís responsibility to ensure that returns are adequately packaged, insured, and tracked.
Where ORS Racks Direct is not responsible for a necessary return, please note that return shipping is non-refundable, and a 10% restock fee will be applied to returns. If you place an order on our web site within 30 days of your returned order, the 10% restock fee will be credited to your new order. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned (applies when ORS Racks Direct is not responsible for a necessary return). Clearance/Close-Out items and REDHOT DEALS are non-exchangeable and non-returnable.
Shipping Damage or Missing Items Policy
All missing items and shipping damage claims must be reported to ORS Racks Direct within 30 days of receipt of product for replacement or repair.
ORS RACKS DIRECT QUICK CONTACT INFORMATION
☆ Email Address: firstname.lastname@example.org
☆ Free Phone#: 1-800-894-7547 *Mo - Th: 9:30am-7:00pm EST / Fr: 9:30am-5:30pm EST
☆ Live-Chat Service: *see bottom of this browser page to access Live-Chat
*ORS Racks Direct alternative phone#: 1-802-229-2893
ORS Racks Direct Customer Service Department Hours
Monday - Thursday: 9:30am to 7:00pm EST
Friday: 9:30am to 5:30pm EST
ORS Racks Direct Address
36 Vast Lane
Barre, Vermont 05641
*please also use this address for returns
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