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ORS Racks Direct is proud to share our numerous, excellent customer reponse ratings and reviews with you. Our customer service achievements have earned us the highest ratings (5 stars) from Yahoo. Our policy is that only through accountability to our customers can we continue to maintain and constantly improve performance. We strive to meet and out-perform customer expectations on each and every order we receive, and these customer testimonials make the effort very rewarding!

ORS RACKS DIRECT REVIEWS / CUSTOMER TESTIMONIALS

"I had a good experience and would buy again. Didn't have any personal encounter with Customer Service, so it's hard to rate them but everything else was quite easy."
- G. Jarasa / Sugar Land, Texas
vehicle set up: 2012 Infiniti JX35 trailer hitch bike rack system
item(s) purchased: 9043 Thule Helium Aero 3 bike hitch rack


"I just wanted to let you guys know how pleased I am with your website. Two weeks ago, I ordered a Thule roof rack for my Ford Edge, and I had it in no time at all. It was also much more affordable than every other site, including many large retailers. I was so pleased with the service and product that yesterday I ordered the canoe carrier and a set of 4 locks for the rack. In a few months, I plan on buying a car top carrier for a trip to Florida. Guess where I'll be buying it from? I'll be recommending your site to all of my friends looking to make similar purchases."
- M. Slomka / Shelby Township, Michigan
vehicle set up: 2010 Ford Edge Vista Roof Crossover SUV roof rack canoe carrier system
item(s) purchased: Thule 480 Traverse car rack crossbars system (includes 480 Traverse Foot Pack / 1530 Fit Kit Clips / LB58 Load Bars), Thule 597XT Canoe Carrier, 4-pack 544 locks and keys


"I'd done some research going in so I knew I wanted Whispbar as my "foundation", but I didn't know what style nor details of lengths. ORS Racks Direct helped me navigate the roof layout to simultaneously support as cycling, windsurfing, kid stuff, and beyond. For a complicated set of options, ORS was knowledgeable and helped get straight to an optimal combination. Their experience was reassuring to me that I wouldn't waste time trying foolish combinations of board racks, pads, etc."
- A. Goldenberg / San Francisco, California
vehicle set up: 2011 Toyota 4Runner roof rack system for bikes etc.
item(s) purchased: Whispbar S17 Through Bar / K328 Fitting Kit base rack system, RockyMounts Euro PitchFork bike racks, RockyMounts locks


"Good communication, good prices, easy to use and informative website...my go-to store for Thule parts. Thanks!"
- P. Smykowska / Rolling Meadows, Illinois
vehicle set up: 2005 Nissan Murano ski rack-snowboard rack
item(s) purchased: Thule 5401 SnowCat snowboard-ski carrier for factory side rails


"Good communication, good prices, easy to use and informative website...my go-to store for Thule parts. Thanks!"
- M. Levin / New Paltz, New York
vehicle set up: 2012 Acura TSX sport wagon
item(s) purchased: Thule spare parts


"I found the customer service to be excellent and very helpful. For this reason I placed my order and the process was very smooth. Would I shop again from ORS Racks Direct, yes based on my experience to date. Merry Christmas."
- D. Faulkner / Lewiston, New York
vehicle set up: 2012 Chrysler Town & Country trailer hitch mounted tow trailer
item(s) purchased: Yakima ROCKandROLL trailer, spare wheel and kick stand


"I have made numerous purchases from ORS Racks Direct and have had nothing but great experiences, wonderful pricing, and FAST shipping!"
- J. Smith / Ellerslie, Georgia
vehicle set up: 2012 Subaru Forester roof rack cross rails system for factory side rails
item(s) purchased: Yakima RailGrab Towers and 48 inch cross bars multi-purpose base rack system


"Love ORS Racks Direct! Found spare parts to repair my Thule racks, and good prices to boot. I didn't have to use their Customer Service so I didn't rate that - but that's a good thing also!"
- S. Lane / San Francisco, California
vehicle set up: not available
item(s) purchased: Thule spare parts / replacement parts


"They followed my request in the ordering notes I wrote for them. Called me to let me know typical delivery times. Ensured me they should get here on time and did without giving me the notion of extra shipping charges would be necessary."
- M. Clark / Langhorne, Pennsylvania
vehicle set up: 1997 BMW M3 car roof rack cross rails system
item(s) purchased: Yakima Q Towers, Q 18 Clips, 48 inch round bars, 4-pack Yakima locks and keys, Yakima Lock Housing


"These guys are the best! So knowledgeable about racks for kayaks. and great service along with the best price on the net."
- M. Higgins / Whitefish, Montana
vehicle set up: unavailable
item(s) purchased: Thule 830 The Stacker kayak rack, Inno INA451 Crade Stoppers


"Great company to work with or purchase from. Answered my concerns over the phone better than a storefront could, and worked within my time requirements. Thank You ORS!"
- J. Lang / Falls Church, Virginia
vehicle set up: 2010 Ford Flex side rails roof rack cross bars
item(s) purchased: Thule 450R Rapid CrossRoad Foot Pack, ARB53 AeroBlade load bars, 544 four-pack Thule locks and keys


"Awesome website, easy to navigate, easy Fit Guides to help with selecting correct products, also Chris in Live Chat was super helpful. I needed info on Yakima replacement keys and he provided quick info to guide me to order the master key so I can remove the lock cores and get the lock codes, that way I can then order the correct keys. Super awesome, plus he gave a coupon code to save additional 10% off."
- M. Wenz / Canandaigua, New York
vehicle set up: 2006 Volvo XC70 side rails roof rack cross bars + luggage box system
item(s) purchased: Whispbar S45 Rail Bar system, 8870078 Yakima SkyBox 21 cargo box lid support replacement parts, 8007835 Yakima SKS Control Key replacement part


"Excellent service from ORS Racks Direct. They shipped everything immediately and I received it within two days. Staff was very accessible and helpful."
- F. Whitaker / Brattleboro, Vermont
vehicle set up: 2010 Toyota Matrix roof rack cross bars system
item(s) purchased: Thule 480 Traverse Foot Pack, 1512 Traverse Fit Kit Clips, LB50 Load Bars


"Their spare parts service is excellent! ORS Racks Direct handles all of the spare parts that I need for my Yakima racks in one place!"
- J. Hutt / Markham, Virginia
vehicle set up: 2003 Nissan Frontier roof rack for kayaks, canoes, bikes, skis, fishing poles, paddles
item(s) purchased: Yakima 43 Inch Copperhead Bike Tray with Cap - 8820109 Spare Part / Replacement Part Yakima SteelHead Head Assembly - 8820041 Spare Part / Replacement Part Yakima RPL, 5/16X2-1/4 BOLT PKG (8880010)


"The customer service for ORS was excellent. The online chat was extremely helpful in helping me choose the correct Kayak mounts for my Inno rail units. I don't know the names of the support representatives that I had but if there was give a bonus option I would select it for both of them. "
- A. Schoenemann / Middleton, Wisconsin
vehicle set up: 2008 Dodge Caliber kayak roof rack
item(s) purchased: Inno IN-SU car rack system w/ K555 Fit Hooks and B127 crossbars; Malone DownLoader folding j-cradles kayak carrier


"You folks are amazing and free shipping is super efficient! My receiver hitch and bike rack were just delivered this morning. Thank you for such great service."
- C. Satein / Springfield, Oregon
vehicle set up: 2009 Honda Fit Sport trailer receiver hitch mount bike rack
item(s) purchased: 110640 CURT Trailer Hitch for 2009 Honda Fit 5-Door; INH301 Inno Aero Light 4 Bike Hitch Rack (fits both 1-1/4" & 2" receiver hitches)


"Far and away the fastest shipping that I have had on any product purchased off the internet. I placed my order on a Friday and had the items in hand on Monday afternoon. The ORS Racks Direct customer service staff were best-in-class during my initial call to order the product, as well as during my follow-up call to inquire about installing locks. I have already purchased another item from them; they not only matched a competitor's price with their price match program, but they undercut it by $6. My transaction with ORS was refreshing when compared to other online and in-person retailers because they actually took the time to provide superior service...something that most retailers have forgot how to do."
- M. Finnell / Rochester, New Hampshire
vehicle set up: not available
item(s) purchased: two RockyMounts PitchFork bike racks, 2 RockyMounts locks and keys; BSTK2 Thule Bike Stacker storage rack for bicycles


"Great customer service - prompt response with complete information."
- C. Jones / Northville, Michigan
vehicle set up: 2012 Kia Sportage kayak rack
item(s) purchased: Yakima RailGrab roof rack cross bars; Yakima BowDown folding j-cradles kayak carrier


"Great customer service - prompt response with complete information."
- R. Tucker / Tupelo, Missouri
vehicle set up: 1998 Jeep Cherokee Sport kayak rack
item(s) purchased: Malone DownLoader folding j-cradles kayak carrier


"Fast and free delivery. All parts and easy assembly. Thanks for free shipping and straps."
- B. Coyle / Marietta, Georgia
vehicle set up: 2012 Toyota Tundra Crew Cab pickup truck rack-ladder rack
item(s) purchased: Thule 422XT Xsporter truck rack, Thule XK2 Adapter Kit for Toyota Tundra bed rail tracks


"The service was fast and friendly, the prices were great, and I received my Yakima Racks replacement parts quickly. My rack was back up and running in no time! Really helpful too when it came to questions. I would buy from ORS again without hesitation."
- Z. Rampelberg / Colgate, Wisconsin
vehicle set up: not available
item(s) purchased: Yakima 1A Tower Shear Block Bases (set of 4) - 8810007 Spare Part / Replacement Part, Yakima 1A Towers Shear Blocks (set of 4) - 8810006 Spare Part / Replacement Part


"Made my order over the phone just to make sure I was ordering the correct parts. Very friendly. Great videos on their website. Will certainly be using them for any future car rack purchases."
- J. Parker / Albuquerque, New Mexico
vehicle set up: not available
item(s) purchased: Thule 460R Rapid Podium roof rack - AeroBlade cross bars system with 3069 Fit Kit and ARB47 cross bars, Malone Big Foot Pro canoe mounts, RockyMounts Euro PitchFork bike mount


"ORS Racks Direct was very helpful in helping me get the right equipment for my car."
- R. Martinez / Silver Spring, Maryland
vehicle set up: not available
item(s) purchased: Thule 450R Rapid CrossRoad roof rack - AeroBlade cross bars system


"Shipping faster than expected - pricing excellent! Good experience overall - didn't have to interact with Customer service but everything else exceeded expectations!"
- A. Johnson / New York, New York
vehicle set up: 2004 Nissan Altima 4-door sedan trunk bike rack
item(s) purchased: Thule 9002 RaceWay 3 bike trunk rack


"Shipped the same day. Free Shipping offer was great. Beat my local retailer hands down."
- J. Peek / Logan, Utah
vehicle set up: not available
item(s) purchased: Thule 916XTR T2 trailer hitch bike rack, Thule 918XTR T2 Two-Bike Add On


"I purchased two Malone Fold Down Kayak J-Rack systems and one Malone Deluxe Kayak dolly with airless tires. The Dolly holds 200 lbs. Both items were shipped immediately and received within 2 to 4 days. The prices were great. All products are easy to install and use. The staff at ORS Racks Direct is friendly, fast and knowledgeable of the products they sell. I would highly recommend ORS Racks Direct when looking for sports equipment."
- D. Hazel / State College, Pennsylvania
vehicle set up: not available
item(s) purchased: two Malone DownLoader folding j-cradle kayak racks, Malone Clipper kayak dolly


"Customer service very helpful. Product was just as advertised. I am using the Yakima Buttondown ski rack for carrying fishing rods, and I like it very much. Thanks Guys!"
- J. Morrissey / Ludlow, Kentucky
vehicle set up: not available
item(s) purchased: Yakima Buttondown Aero ski-snowboard carrier (using as fishing rod rack)


"I found the actual ordering of my Inno Rack System to be confusing, so I called customer service. I received a fast answer (no hold time) and I was walked through every single necessary step to get the proper kit for my car. I found the customer service rep to be knowledgable and friendly, and they even steered me away from a couple of products that wouldn't have solved my problems, instead, they recommended a different item (that was cheaper!) and was exactly what I needed. They aim to please and want repeat customers."
- C. Ketterman / Forsyth, Georgia
vehicle set up: 2007 Nissan Versa hatchback
item(s) purchased: Inno IN-SU Stays roof rack system (w/ K313 Fit Hooks and B147 58" cross bars), INA262 fairing
vehicle set up: 2005 Toyota Tacoma 4-door double cab
item(s) purchased: Inno IN-SU Stays roof rack system (w/ K529 Fit Hooks and B147 58" cross bars), INA262 fairing
two sets of Thule 830 'The Stacker' kayak racks


"Got a great price on an Inno fairing from ORS Racks Direct. Received the fairing next day (with ground shipping to MA !!). Fairing is awesome-works on my factory cross bars and install was super simple."
- V. DeFelice / South Dennis, Massachusetts
vehicle set up: 2012 Chevy Sonic factory rack wind fairing
item(s) purchased: Inno INA261 wind fairing-noise deflector shield


"I ordered online from ORS, and the item was on sale plus free shipping. Ordering online and delivery wass so easy and fast. Thanks ORS. Excellent store keep it up. I will definitely shop again."
- A. Villasin / Shorewood, Illinois
vehicle set up: 2012 Chevrolet Tahoe factory side rails mount roof rack cross bars
item(s) purchased: Inno IN-FR Side Rails Roof Rack (IN-FR Stays, B147 cross bars, locks)


"AWESOME customer service, Chris (online service rep) spent nearly 1 hour with me walking through my large purchase, and I appreciated every second of his help. A+++"
- W. Tham / San Diego, California
vehicle set up: 2012 Kia Sportage roof rack cargo luggage basket
item(s) purchased: Whispbar T17 HD Bar car rack cross bars system (T17 HD XBAR 1375, Whispbar K543 Fitting Kit), Yakima MegaWarrior basket and locks


"This is my second Yakima bike rack purchase with this company, as the first experience was so good! Truly phenomenal customer service and fast delivery. The Yakima Swing Daddy is such a great bike rack that I own two - one for each of my residences."
- H. Daniels / West Chester, Pennsylvania
vehicle set up: unavailable
item(s) purchased: Yakima SwingDaddy swinging trailer hitch bike rack


"Fast shipping and great products!"
- M. Wei / Santa Ana, California
vehicle set up: 2012 Ford Escape roof rack cargo-luggage basket system
item(s) purchased: Whispbar S16 Through Bar roof rack cross bars w/ Whispbar K328 Fitting Kit, Yakima MegaWarrior roof basket, Yakima Basket Locks


"Everything worked out perfectly. I purchased a trailer from this merchant. Shipping was quick and free. The paperwork necessary to register the trailer arrived promptly. No problems at all."
- R. Coleates / Plainfield, New Jersey
vehicle set up: 2011 Toyota RAV4 trailer hitch mount towable sport trailer
item(s) purchased: Malone MicroSport XT tow trailer for kayaks, canoes, bikes etc.


"Everything was exactly as it should be. Best price, excellent packing, timely delivery, great product, what more can you ask for? Highly recommended."
- T. Daechsel / Oroville, Washington
vehicle set up: 2009 Nissan Murano factory side rails roof rack cross bars and 2 bike racks
item(s) purchased: Whispbar S45 Rail Bar car rack cross bars system (S45 RAIL 910), Yakima Raptor Aero bike rack, Yakima Fork Lift bike rack


"I recently purchased a Whispbar S7 Flush Rack with K467 Fit Kit and RockyMounts TieRod bike rack from ORS Racks Direct. I couldn't be happier with my overall ordering experience and new rack. I tried a few other online companies and did not get the same feeling as I got with ORS. Your employees were very helpful and knowledgeable and my rack was on my doorstep in a few days! I will definitely be ordering all of my future rack accessories from ORS. Again, thanks for making my choice the right one!"
- S. Musser / Ambler, Pennsylvania
vehicle set up: 2010 Subaru Legacy sedan roof bike rack system
item(s) purchased: Whispbar S7 Flush Bar car rack cross bars system (K467 Fitting Kit), Rocky Mounts TieRod bike rack, 2-pack Rocky Mounts locks


"A very smooth transaction. I called up to check on stock and to get a price match and they even gave me a better price. When and if I have to buy another rack it will be from them in the future. Thanks again."
- S. Meakim / Overland Park, Kansas
vehicle set up: 2011 Chevrolet Traverse bike racks on factory installed cross bars
item(s) purchased: RockyMounts TieRod bike racks, 4-pack RockyMounts locks


"The ordering could not have been easier. I found the same product at a lesser price and ORS Racks Direct did the price match. Shipping was free and best of all I had my kayak racks in 4 days. I will likely be placing another order very soon."
- N. Blassmann / Mt. Laurel, New Jersey
vehicle set up: 2007 Mitsubishi Outlander roof rack cross bars w/ kayak rack and wind fairing
item(s) purchased: MPG202 Malone Universal Cross Rail base rack, Malone SeaWing Saddles kayak rack, INA261 Inno rack wind fairing


"ORS Racks Direct exceeded my expectations with my first purchase. 1. Online chat person was knowledgeable and was able to assist me in my decision making. 2. Online order was placed in late afternoon and was processed immediately. Within an hour or so my roof racks were already being sent via UPS. 3. I received my items the very next day, undamaged, unblemished and in pristine condition. 4. There was no better deal to be found online! I researched at numerous sites - nobody came close to the savings I received. ORS Racks Direct has won me over as a loyal patron!"
- T. Vozzella / North Reading, Massachusetts
vehicle set up: 2012 Mitsubishi Outlander SE roof rack cross bars for factory side rails
item(s) purchased: Yakima RailGrab roof rack cross bars system (58" bars), 4-pack Yakima SKS locks and keys


"Shipping time was good. I did call customer service once and they were a pleasure to deal with. Price was unbeatable. Product is solid and as described. Actually better than described, so I am very happy with my transaction. Will definitely use ORS again! Thanks!"
- N. Seefeldt / Conroe, Texas
vehicle set up: 2012 Subaru Outback roof rack cross bars, 2 bike racks and wind fairing
item(s) purchased: Thule 45058 CrossRoad roof rack system, Thule 870XT wind fairing, two Inno INA388 Tire Hold bike racks


"I had a small order for a somewhat obscure part. They had it at a really good price and it arrived exactly when they said it would. It doesn't get much better than that."
- R. Brownell / Dover, Arkansas
vehicle set up: unavailable
item(s) purchased: Yakima 4H Horizontal Mighty Mounts


"Jon was very helpful in my online chat. Racks were delivered on time and in good condition. Instructions were easy and the rack now sits atop my 2007 Toyota Tundra TRD. Thank you!"
- M. Cason / Penn Valley, California
vehicle set up: 2007 Toyota Tundra TRD Double Cab roof rack
item(s) purchased: Yakima Q Towers Half Pack roof rack (Q 99 clips and 58" single cross bar), 2-pack Yakima SKS locks and keys


"I highly recommend this merchant. The order for our Thule 501 Insta-Gator truck bike rack was processed and shipped fast!"
- D. Siegel / Hightstown, New Jersey
vehicle set up: 2010 Ford F150 pickup truck bed bike rack
item(s) purchased: Thule Racks 501 Insta-Gater bike rack


"I loved that I was able to find what I wanted easily with many options. Pricing is good and was extremely satisfied with the speed in which my order was processed and shipped."
- P. Lindquist / Boise, Idaho
vehicle set up: 2005 Nissan Frontier Crew CAB SE pickup truckbed bike racks
item(s) purchased: Inno RT 101 truck rack (65" cross bars), Inno INA382 Upright Lock bike rack


"I love the selections, and the products you guys sell, plus shipping is free! Will definitely recommend!"
- G. Rosaroso / Island Park, New York
vehicle set up: 2007 Nissan Pathfinder 2 inch trailer hitch mount bike rack
item(s) purchased: Yakima StickUp hitch bike rack


"I was very impressed with ORS Racks Direct. Their customer service before I made the order was outstanding. I haven't installed the actual product yet, but my experience with the company was outstanding."
- R. Flynn / Alexandria, Virginia
vehicle set up: 2002 Nissan XTerra canoe rack for factory installed cross bars
item(s) purchased: Malone Big Foot Pro canoe rack


"These guys are awesome. Delivery happened earlier than expected, and price was great. Will definitely buy from them again."
- R. Longshore / Crestwood, Kentucky
vehicle set up: 2005 Subaru Outback wagon roof bike racks for factory crossbars
item(s) purchased: two Yakima Raptor Aero bike racks


"Great selection here! The ORS Racks Direct website had the crucial information I needed for solving my problem: finding a roof box with a low enough height when mounted on my SUV to fit under my garage door. So, after some measurements, I was disappointed when most of the major brands did not have one with a low enough height. All of this information was available (with some digging). Enter the Inno Shadow box. I ordered it after researching the manufacturer, links all available from ORS. The order arrived within the estimated time. The delivery by freight was courteous, prompt and the package was intact. The packaging inside was secure enough and I'll save the box for future storage. Installed it as soon as it arrived, drove under the garage with an inch to spare! Thanks ORS Racks Direct!"
- A. Stevenson / Colorado Springs, Colorado
vehicle set up: 2008 VW Volkswagen Touareg cargo-luggage box for factory cross bars
item(s) purchased: Inno Shadow 16 cargo roof box


"Very pleased with ORS Racks Direct service, prices, in-house expertise and prompt delivery. I will definitely become a return customer. I have also recommended ORS to family and friends."
- T. Borresen / Houston, Texas
vehicle set up: 2006 Mitsubishi Montero factory side rails mount roof rack cross bars
item(s) purchased: Yakima RailGrab car rack crossbars system (58" bars), 4-pack Yakima SKS locks and keys


"Impressive service, fast and accurate."
- K. Gleeson / Kanab, Utah
vehicle set up: 2012 Honda Accord sedan roof bike racks
item(s) purchased: Yakima Q Towers car rack crossbars system (Q 102 clips, Q 65 clips and 58" bars), two Yakima Viper bike racks, 6-pack Yakima SKS locks and keys


"Good people to do business with."
- H. Parsons / Indio, California
vehicle set up: 2005 Nissan Titan Crew Cab roof rack tracks system
item(s) purchased: Thule TP54 Top Tracks, Thule 460 Podium roof rack (3101 Podium Fit Kit and LB58 load bars), 4-pack Thule locks and keys


"The guys at ORS are very anxious to help you get the right items. Better than excellent customer service. Thanks!"
- C. Geddes / San Diego, California
vehicle set up: 2012 Honda CR-V kayak rack for factory cross bars
item(s) purchased: Yakima Mako Aero saddles, Yakima Hully Rollers, Yakima Universal Mighty Mounts


"These guys were great. I bought three different racks from ORS over a period of a couple of weeks and each time, they took time to walk through my specific needs on the phone, and even suggest a workaround for a problem I had. Much, much better customer service than I would have expected from an internet business - especially so since the pricing was so good!"
- S. Mahoney / Placitas, New Mexico
vehicle set up: 2012 Nissan XTerra SUV bike racks for factory cross bars
item(s) purchased: two Yakima Front Loader bike racks, 4-pack Yakima SKS locks and keys


"Excellent website for shopping for bike racks. ORS was very conscientious about making sure that my order was handled correctly (I needed to speak with customer service to verify the fit before ordering). I'd highly recommend ORS to others."
- N. Kelly / Denver, Colorado
vehicle set up: 2011 Lexus IS 350 bike rack for rear hatch door
item(s) purchased: Thule 9002 RaceWay 3 bike trunk rack-rear hatch door bike rack


"My first hitch bike rack got busted when I was rear-ended. Bought my second one - it was just as easy as buying the first. Good email updates about shipping. (FYI, each time I bought a fantastic rack: Inno INH303 Aero Light 3 Bike Hitch Rack)"
- G. Entenman / Chapel Hill, North Carolina
vehicle set up: 2011 Toyota Tacoma 2" trailer hitch mount bike rack
item(s) purchased: Inno INH303 Aero Light 3 hitch bike rack


"ORS is one of the best sites on the web. Customer service was very helpful in installing my base rack system and surfboard rack attachments. They bend backwards for your business."
- A. Chong / Pottstown, Pennsylvania
vehicle set up: 2009 Toyota Camry surfboards roof rack
item(s) purchased: Inno IN-SU roof rack cross bars system (K220 Fit Hooks and 50" bars), INA744 Inno BoardLocker surfboard rack


"Service could not have been better. The person on the phone helped me sort through my needs and options in such a helpful and efficient way that was much appreciated!"
- R. Kath / Decorah, Iowa
vehicle set up: 2011 Toyota Prius car rack cross bars
item(s) purchased: Thule 480 Traverse roof rack cross bars system (1566 Traverse Fit Kit and 50" LB50 bars), 4-pack Thule locks and keys


"Quick, professional service at a fair price."
- M. Schilly / Katy, Texas


"I had a rush order where I needed a specific lock core for a Thule rack - not only did they have the part in the N### I needed, they shipped it same day, and I received it on time. Thanks ORS!!!"
- G. Fairbank / Pingree Grove, Illinois


"ORS responded quickly to a question I had prior to buying. Great price, fast shipping, showed up as expected. I would definitely recommend ORS Racks Direct!!"
- D. Pellegrini / Mount Pleasant, South Carolina


"This is the second rack I've ordered through ORS and just as they did in the first purchase, they were fast, affordable, and reliable. Thanks again!"
- C. Lacroix / Richmond, Virginia


"I don't think I have ever received better customer service. Price was great. Good outfit IMHO."
- B. Robinson / Derry, New Hampshire


"I purchased a Yakima Load Warrior from ORS a couple years ago and it has treated me very well. I lost some components when I put the roof basket in storage, but was thrilled that ORS carries these replacement pieces for such a reasonable price!"
- K. Umarji / Irvine, California


"You guys are the best! Quick shipments every time and the best prices around. Never going anywhere else for my gear transportation needs."
- Tim S. / Boston, Massachusetts


"Thanks John for A1 service. He was a huge help and spent time to educate me."
- S. Silver / Avondale, Pennsylvania


"I needed some rack guidance and got some great advice from these folks. Friendly as well."
- E. Joiner / Deland, Florida


"I had bought a set-up for my Jeep Cherokee a few years ago and when we bought our new Honda van, I knew that I wanted to go back to Onion River Sports (ORS). They are super-friendly and if you are patient, they have online coupons every so often. The prices are hard to beat, their staff is very knowledgeable, and their selection is great. As I understand from the Thule website, ORS is an approved direct wholesaler for their complete line of products. My recent purchase arrived as expected and they fit great on my side bars."
- P. Chenevert / Springfield, Virginia


"Been researching racks for 2 months. Caught the ORS YouTube on rack installation, then went to their website, then called. Spoke with Shawn, got great info, ordered rack (online). Received in 2 days!!! From beginning to end a great process with ORS. Great service and unbelievable free delivery. Definitely be back."
- C. Eastman / Harrisburg, Pennsylvania


"I can't recommend this online vendor highly enough. They had a great sale on Thule racks. My order shipped much sooner than I thought, came UPS, and batta-bing, I had my product. Very helpful, excellent price, great service. Even the receipt in the box was personalized. Small touches count!"
- F. Edgington / Seattle, Washington


"I can't recommend this online vendor highly enough. They had a great sale on Thule racks. My order shipped much sooner than I thought, came UPS, and batta-bing, I had my product. Very helpful, excellent price, great service. Even the receipt in the box was personalized. Small touches count!"
- J. Wagman / Ulster Park, New York


"The best thing about ORS, IMNSHO, is the information that they provide, especially the videos comparing the different bike racks, telling how they actually work and making me aware of features I need to consider. The rack that I chose (from Inno) is fantastic. Delivery, etc., was fine. I didn't need customer support, but I assume it would have been fine."
- G. Entenman / Chapel Hill, North Carolina


"FAST DELIVERY, Thanks!"
- M. Huscheck / Mansfield, Texas


Rating: Excellent
Comments: ORS Rack's ordering system was simple to use, and their prices were the best of any I found elsewhere. My items were shipped the same day that I placed my order and arrived on my doorstep the next day. I give ORS Racks my highest recommendation. - L.H.

Rating: Excellent
Comments: Great e-tailer, with very good prices and fast shipping. - F.N.

Rating: Excellent
Comments: Ordered and shipped the same day! Outstanding! - J.K.

Rating: Excellent
Comments: Quick shipping and great service. - J.W.

Rating: Excellent
Comments: I called these guys on a problem not related to my purchase and they walked me through everything I needed to know. These people are 5 star sellers! - J.G.

Rating: Excellent
Comments: I felt that the service was great. They made it very easy to order an entire package. - D.K.

Rating: Excellent
Comments: There was a minor problem with shipping my order. ORS Racks Direct intervened and immediately resolved the issue. I am pleased with the product quality and their service. - T.H.

Rating: Excellent
Comments: Very prompt, all arrived as promised. Couldn't have been easier. - A.M.

Rating: Excellent
Comments: Speedy shipping and excellent customer service. Have and would shop their again and again! - M.S.

Rating: Excellent
Comments: Great shop, excellent prices, good communications and very fast shipment. - D.L.

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We know that each and every car rack and roof rack that we ship must meet and exceed customer expectations every step of the way. Working hard to provide great online roof rack resources and receiving customer testimonials like these are definitely worth the effort!

» view all ORS Racks Direct reviews

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